Web 3.0 Journal

BELLEVUE, Wash., March 11 /PRNewswire/ -- Complaints.com now includes company profiles of more than 20 million businesses in the US so that companies receive email and voice message notifications alerting them of the complaint. Businesses can now respond to complaints listed against them, ensuring a company's reputation can be upheld, while satisfying the consumer's concerns and resolving the complaint.

A strong reputation is critical in a difficult economy. Numerous websites, forums, online blogs and social networks can easily harm a business's reputation. By proactively informing businesses of a grievance, complaints can be resolved quickly. Now there is not only a place to vent, but also a consumer-focused way to get complaints resolved.

Complaints.com, founded in 1998, was the pioneer in the use of the web to provide a public forum for complaint resolution. As search engines grew in popularity, so too became the significance of Complaints.com. An entire professional service industry has emerged in the area of "reputation management," in large part because of the growing significance of blog and feedback sites like Complaints.com.

Concurrent with the new site launch, Complaints.com also announced a financial investment by Seattle-based angel investor Rob Monster, who has also backed other online portals, including Healthcare.com, Patents.com and WiFi.com. "Web 2.0 was about giving consumers a voice. Web 3.0 adds the overlay of identity and reputation so that it becomes much easier to distinguish between an anonymous troll on the Internet from a real person who has a legitimate complaint. The result is a better way to get problems resolved and a better way to hold companies accountable while still preserving personal privacy," commented Rob Monster, who also joins the company as Chairman.

Matt Smith, Founder of Complaints.com, added, "Members have informed us of the need to have their complaint resolved so we feel this upgrade will greatly improve user satisfaction and grow Complaints.com to its full potential." Complaints.com also announced the appointment of David Freedman, a veteran in the area of consumer advocacy on the web, to the position of General Manager for Complaints.com. "As a manager and consumer, Complaints.com is an excellent opportunity to provide a forum where grievances are fairly discussed and businesses have a platform to respond," noted David.

About Complaints.com

Complaints.com is the leading consumer site on the web for managing complaints. Founded in 1998, Complaints.com enables consumers to get satisfaction in their quest for complaint resolution. The company is setting the pace for consumer advocacy through continuous innovation that puts consumers first, while partnering with businesses to streamline complaint resolution.

For more information about Complaints.com, visit http://www.complaints.com or contact David Freedman at david@complaints.com.

    Contact:

    David Freedman
    Complaints.com
    425-749-5757
    david@complaints.com
    http://www.complaints.com

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SOURCE Complaints.com